Privacy Policy

We collect your email address, name and any other information you submit into our forms when you send a message via the Contact page or subscribe to our newsletter.

You directly provide us with most of the data we collect. We collect and process data when you:

• Voluntarily complete a customer survey or provide feedback.

• Use or view this website via your browser’s cookies.

• Sign up for our email newsletter.

• Submit a message through our contact form.

We collect your data so that we can:

• Contact you about any technical issues with the site.

• Email you with special offers on other products and services we think you might like (if you have opted in to our newsletter).

• Personalise your experience on the site.

• Improve our customer service or our website’s functionality.

If you opt in to our newsletter, your email address and any other information you entered when subscribing (e.g. first name, last name) will be kept on record in Squarespace - our email service provider. You can unsubscribe at any time and will not receive any further communications from us.

We would like to send you information about products and services that we think you might like, as well as those of any current or future partner companies. These companies will be defined by this Privacy Policy as and when they become partnered with us.

If you have agreed to receive marketing, you can opt-out at any time.

You have the right at any time to stop us from contacting you for marketing purposes or giving your data to partner companies. You can unsubscribe from any newsletter emails by clicking the link at the bottom of the email that reads ‘unsubscribe‘.

We would like to make sure you are fully aware of your data protection rights. Every user of this site (as defined by being an email subscriber) is entitled to the following:

• The right to access – You have the right to request copies of your personal data. We might charge you for this service.

• The right to rectification – You have the right to request that we correct any information you believe is inaccurate (e.g. update your name in our email list).

• The right to erasure – You have the right to request that we erase your personal data. Under certain circumstances we retain the right to keep your data, for example in the case of suspected fraudulent behaviour, outstanding payments, the resolution of legal disputes, or to assist authorities in any investigation.

• The right to restrict processing – You have the right to request that we restrict the processing of your personal data. You will be required to provide a valid and reasonable reason for this request.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at jen@cosyfox.co.uk.

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. This enables us to better tailor the content we show you to give you the optimal site experience.

For further information, visit allaboutcookies.org.

We use cookies in a range of ways to improve your experience on our website, including:

• Understanding how you use the website and saving user preferences for your next visit.

• Compile data that helps us to improve the site overall.

There are a number of different types of cookies:

• Functionality – we use these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

• Advertising – we use these cookies to collect information about your visit to our website, the content you view, the links you follow and information about your browser, device, and your IP address. We sometimes share limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

You can set your browser to warn you before accepting a cookie, or not to accept cookies at all. You can do this via your browser’s settings. However, in a few cases, some of our website features may not function as a result.

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy. We accept no responsibility for any privacy or data issues you encounter on any other websites, even if those websites are partnered with us.

The third-party websites we might share your data with are:

• Flodesk – for sending you our email newsletters.

• Google Ads – for targeted advertising.

• Facebook Ads (and its related sites such as Instagram) – for targeted advertising.

• Data collected on this website helps us to tailor ads and target the correct audience.

We keep our privacy policy under regular review and place any updates on this web page.

This privacy policy was last updated January 2025.

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

• Use the contact form on the Contact page.

• Email us at: jen@cosyfox.co.uk