The Cosy Client Journey Kit (Printable PDF)

£6.00 £8.00

Make your client experience feel as thoughtful as your design work.

This detailed guide is your go-to for creating a smooth, friendly, and professional onboarding and offboarding process. It’s designed for brand designers, illustrators, and creative freelancers who want to set clear expectations, build trust early, and wrap projects up with confidence.

Inside you’ll find email templates, timeline snapshots, a project checklist, and more, all in the cosy, clear tone your clients will love. Whether you’re just starting out or giving your client experience a glow-up, this kit will help you feel organised, polished, and totally in control (with none of the overwhelm).

This guide comes in A4 and US Letter sizes.

Make your client experience feel as thoughtful as your design work.

This detailed guide is your go-to for creating a smooth, friendly, and professional onboarding and offboarding process. It’s designed for brand designers, illustrators, and creative freelancers who want to set clear expectations, build trust early, and wrap projects up with confidence.

Inside you’ll find email templates, timeline snapshots, a project checklist, and more, all in the cosy, clear tone your clients will love. Whether you’re just starting out or giving your client experience a glow-up, this kit will help you feel organised, polished, and totally in control (with none of the overwhelm).

This guide comes in A4 and US Letter sizes.

What’s Inside:

  • A warm welcome letter template

  • Snapshot timeline overview

  • How I Work” explainer

  • FAQ examples with heart

  • Client project checklist

  • Brand reveal + goodbye email templates

  • Feedback form

  • Bonus: Folder structure & brand voice guide examples

Why you’ll love it:

✓ Saves you hours writing emails from scratch
✓ Adds clarity and professionalism to your process
✓ Feels thoughtful, not corporate
✓ Easy to customise for your own tone + workflow

Want to make your whole client experience feel this good? Pair it with the Cosy Bio Builder for a brand voice that really sounds like you.